Refund and Returns Policy
Effective Date: 27 October, 2025
Business Name: Glamourista Fashion Gallery
Email: glamouristafashiongallery@gmail.com
Phone: 01339787335 / 01339787336
Address: Mirpur-06, Dhaka, Bangladesh
1. Overview
At Glamourista Fashion Gallery, we value customer satisfaction and strive to ensure the quality of every product. However, due to the nature of fashion and wearable products, we maintain specific guidelines for returns, exchanges, and refunds.
2. Return & Exchange Eligibility
We only accept returns or exchanges in the following situations:
| Condition | Eligible for Exchange/Return |
|---|---|
| Wrong product delivered | ✅ Yes |
| Product damaged upon delivery | ✅ Yes |
| Product has visible manufacturing defects | ✅ Yes |
| Size mismatch (depends on availability & product type) | ⚠️ Conditional |
| Product used, worn, washed, altered, or damaged by customer | ❌ No |
| Sale / Clearance products | ❌ No |
3. Proof Required
To request an exchange or return, the customer must provide:
Unboxing video from the moment the package is opened
Photos of the damaged or incorrect item
Contact us within 24 hours of receiving the product
Without an unboxing video, we may not be able to approve the claim.
4. Process for Exchange / Return
Contact us through:
Messenger / WhatsApp / Phone / Instagram / Email
Submit unboxing video + pictures.
Once verified, we will confirm if the return/exchange is approved.
Customer needs to send the product back to our provided return address.
After receiving the product, exchange or adjustment will be processed.
5. Refund Policy
Refunds are only issued in the following cases:
The item is completely unavailable for exchange
The product was prepaid and cannot be restocked or replaced
Wrong or defective product but no replacement is available
Refund is NOT available for:
Personal dislike after receiving the product
Color differences due to lighting or display screen
Change of mind after order confirmation
Cash on Delivery (COD) orders unless verified defective
Refunds (when applicable) are processed to the customer’s chosen payment method within 5–10 working days.
6. Delivery & Return Shipping Costs
If the product is defective or incorrect, we cover the return shipping cost.
If the customer requests an exchange for other reasons (e.g., size change), customer must bear shipping costs both ways.
7. Product Color & Appearance Disclaimer
Color may vary slightly due to:
Device screen brightness
Studio lighting
Camera effects
These are not considered valid reasons for return or refund.
8. Canceled or Unreceived Orders
If an order is confirmed but the customer refuses to accept delivery without valid reason, they may:
Be blocked from future orders
Be required to pay advance for future purchases
We take fake orders seriously.
9. Contact Us
For return, exchange, or refund inquiries, please contact:
Glamourista Fashion Gallery
Email: glamouristafashiongallery@gmail.com
Phone: 01339787335 / 01339787336
Address: Mirpur-06, Dhaka, Bangladesh